write a paper 83
Watching a video and write a paper?
1. What is it about the Ritz-Carlton that makes it such a great hotel chain?
2. Identify a company (other than Ritz-Carlton or Disney) of which you have been a customer or an employee, that provides consistently excellent service. Describe at least two examples of how the company demonstrates service quality.
3. Identify 3 ways for a hospitality business to improve their service.