How would you go about planning a process to evaluate client satisfaction with services?

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You have been selected by your nonprofit agency to evaluate client satisfaction with various clinical services. The agency serves approximately 2,000 clients. How would you go about planning a process to evaluate client satisfaction with services?

This discussion question meets the following CACREP Standards:

2.F.8.c. Needs assessments.

2.F.8.i. Analysis and use of data in counseling.

2.F.8.j. Ethical and culturally relevant strategies for conducting, interpreting, and reporting the results of research and/or program evaluation.

 
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