You have been tasked by the CEO of your company to assess the need for a quality program.
Choose a company not used in previous weeks of the course.
Write a 1,450- to 2,000-word paper that includes the following:
- Give a brief overview of this company’s product offering (manufacturing or service).
- Describe in detail why a quality program would benefit the company.
- How would the Voice of the Customer and Voice of the Market drive the program?
- Describe how you would implement this quality program.
- What tools and metrics would you use to ensure success?
- How would external quality organizations aid in determining your company’s quality program?
Note: Make sure you support your paper with course concepts and illustrate your mastery of the concepts with real life examples from your company.
Format your paper consistent with APA guidelines.