sap case need assistance

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Please assist with this SAP case. I need someone with business and SAP knowledge. There are 4 questions related to the case (PDF attached):

1. How does SAP categorize different parties and tiers in its ecosystem? What are the multiple sides?

2. What kinds of conflicts are likely to emerge in the SAP ecosystem? How would you resolve them?

3. Does SAP have an effective system of engagement for its ecosystem partners? How does SAP foster engagement and participation?

4. Should SAP grant Tier 1 status to Nakisa? If yes, why? If not, why not?

 
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