hospitality management english only assignment

Chapter 3: English Only Case Due: Friday of Week 3 50 points
Purpose: The purpose of this assignment is to apply different employment laws in the hospitality industry ï‚· Skills: As a result of completing this assignment, you will practice written communication. Access and collect the needed information from appropriate primary sources to support your answers case. ï‚· Knowledge: Students will gain knowledge of employment laws.

Task: In order to complete this assignment:  Read English-Only: One Hotel’s Dilemma Case attached to this assignment  Answer the following questions: 1. What law(s) do you think might apply in this case? (15 points) 2. Should a complete ban of Spanish be instituted among the staff of the hotel unless customers use Spanish themselves, or should the use of Spanish be completely allowed by staff among themselves as long as it is quiet? Discuss why or why not – supporting your argument with citations from applications of the laws you chose in #1. (20 points) 3. What rules, if any, would you put into effect in this situation, knowing about the customer complaints? Explain your answer. (10 points) 4. Other grading points: Citations, grammar, spelling (5 points)

ï‚· Please put the number of the question you are answering before your answer. ï‚· Provide at least one reference other than the textbook to support your answers! Be sure to put the reference information in your assignment using APA formatting. ï‚· Please cite your source. The minimum information that must be included in the citation is the following: ï‚· If printed or electronic journal article: Title of Article, Title of Journal, Date and Issue number (if available). ï‚· If web site: Title of article or company and website address.

Criteria for Success: A successful assignment will have the following characteristics: ï‚· Your name is included at the top of the paper. ï‚· A critical evaluation of the 3 questions listed under Tasks. ï‚· One or two word answers are not acceptable answers. ï‚· You cite one additional reference. o The textbook is not an additional reference. o Sources will be cited the end of your discussion using APA format. ï‚· Proper grammar, spelling, and professional language are used. ï‚· Late assignments are not accepted.

Ch 3 EnglishOnly Case

Ch 3 EnglishOnly Case

Criteria Ratings Pts

This criterion is linked to a Learning OutcomeWhat law(s) do you think might apply in this case?

15.0 pts

Excellent

Listed two or more laws with descriptions.

10.0 pts

Average

Listed only one law

0.0 pts

Not Acceptable

Did not answer the question.

15.0 pts

This criterion is linked to a Learning OutcomeShould a complete ban of Spanish be instituted among the staff of the hotel?

20.0 pts

Excellent

Complete discussion

12.0 pts

Average

Discussion missed some important points.

0.0 pts

Not Acceptable

Did not answer the question.

20.0 pts

This criterion is linked to a Learning OutcomeWhat rules, if any, would you put into effect in this situation

10.0 pts

Excellent

Good explanation of rules to put into effect

6.0 pts

Average

Little explanation of rules to put into effect

0.0 pts

Not Acceptable

Did not answer the question.

10.0 pts

This criterion is linked to a Learning OutcomeGrammar, spelling, citations

5.0 pts

Excellent

No grammar or spelling errors. Cited sources

3.0 pts

Average

1-2 grammar or spelling errors or missed citations.

0.0 pts

Not Acceptable

More than 2 Grammar or spelling errors or missed citations. Or did not answer the question.

5.0 pts

Total Points: 50.0

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