175 words reply 4

Just answer the question no plagiarize, spell check, and check your grammar.

“When our nonverbal signals match up with the words we’re saying, they increase trust, clarity, and rapport. When they don’t, they can generate tension, mistrust, and confusion.”

This is an excellent post Melissa! Thank you for being thorough and detailed with your response. Your quote is particularly important to our discussion of body language.

Congruence, as it relates to body language, is the degree to which the meaning of one’s nonverbal behavior matches one’s verbal communication (Philip, 2013). For example, verbal communication “Glad you came” is not congruent with a look of annoyance. This incongruence alerts the receiver that something is off with the communication. “When words are mismatched against the body language, we can be sure something dishonest is at play and these hints should instigate us, at minimum, to pay closer attention” (Philip, 2013, para. 4). Keep in mind there could be many reasons for the incongruence; however, as suggested by Philip, we need to pay closer attention in order to learn exactly what is occurring.

TO ALL- Have you had experiences where body language in a group was not congruent with the verbal communication? How did you interpret it? –


Philip, C. (2013). The Only Book on Body Language that Everybody Needs to Read. Retrieved from http://bodylanguageproject.com/the-only-book-on-body-language-that-everybody-needs-to-read/congruence/

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